Terms & Conditions

All users of our website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.

 

This website is operated by Adventures in Wellbeing Apparel, and these terms and conditions apply to this website only.

INFORMATION ON OUR WEBSITE

The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However Adventures in Wellbeing Apparel provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.

 

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. Photographs may not be an accurate reflection of products as we use mockups to display products for the website. Prices on this website may differ from prices for the same product on other platforms.

 

UK VAT will be charged on all orders, including orders delivered internationally.

 

COPYRIGHT & INTELLECTUAL PROPERTY

The copyright in this website belongs to Adventures in Wellbeing Apparel and will at all times remain with us. You may access this website for your own non commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

 

You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.

 

SECURITY & PRIVACY

We take care to protect your privacy and secure your information.

 

To provide credit card security and keep your personal information safe, we use Wix. All of the information you provide is encrypted (scrambled) prior to being sent over the Internet to our system.

 

For return visits to the site, Wix can securely store your credit card information in our system using that same technology if you opt in for us to save your credit card information. From your side, if you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

 

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within your ‘my account’ area of the website.

 

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

 

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

INFORMATION WE COLLECT

We collect various types of information depending upon how you use our site. We will not disclose your personal details to third parties with the exception of our print partner, Printful in order to fulfil your order. 

 

When you become a registered user, we collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. 

When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date). We will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.

 

Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.

Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties except our print partners, Printful, in order to fulfil your order.

WHAT COOKIES ARE & HOW WE USE THEM

This website uses Wix Analytics, a web analytics service provided by Wix. Wix Analytics uses "cookies", which are small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.

 

Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. We store no personal information about you in cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on secure servers, and you need to provide a password to access it.

We use cookies to look at how groups, rather than individuals, use our website.  In this way, we can identify ways to improve the customer experience.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

 

As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

YOUR CONDUCT

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

 

You understand that you, and not Adventures in Wellbeing Apparel, are responsible for all electronic communications and content sent from your computer to us. Certain items available online may be age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately.

 

You must not use the website for any of the following:

 

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is "spam" to cause annoyance, inconvenience or needless anxiety.

 

OUR CONTRACT

When you place an order to purchase a product, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us and complete when we send email confirmation to you that we've received your order and the order has been accepted. Any products on the same order which we have not confirmed in the despatch email do not form part of that contract.

PRICES

Prices on www.adventuresinwellbeing.co.uk may differ from pricing on other platforms. In addition to this, sales and promotions that appear online may not always appear on other platforms and vice versa. The duration of sales and promotions may also vary.

SALE

We will introduce sales promotions and sale periods online in line with current legislation. However, products in the sale, the overall sale offer and the duration of the sale online may differ from that on other platforms.

PROMOTIONS

 

FREE STANDARD DELIVERY ON ALL ORDERS.

 

Qualifying orders will be presented with the applicable free delivery option at the delivery stage of the checkout.​

Adventures in Wellbeing Apparel reserves the right to withdraw or change this offer at its discretion.

RETURNS

Due to the nature of this print on demand business, we do not offer returns or exchanges. 

CUSTOMS

When ordering goods online for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

 

We would like our international customers and customers despatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. 

Privacy Policy

OUR PRIVACY PROMISE

  • You choose - you decide how you want to hear from us and you can change your mind at any time

  • We’ll protect – we’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary

This privacy policy sets out how Adventures in Wellbeing Apparel uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. we may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.

 

When we collect and process your personal data we are doing so in association with our web provider, Wix. This means that Wix  is termed a data controller under the terms of data protection legislation.

THE LEGAL BASES

The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:

  • Consent – for example, where you have ticked a box to receive emails

  • Contractual obligations – for example, where we need your data to fulfil our contract with you

  • Legal compliance – for example, where the law requires us to

  • Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests

WHAT INFORMATION WE COLLECT

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offer

PURPOSE OF PERSONAL DATA PROCESSING

Legitimate interest [contract]

Creating an online account

Setting up your online account details and communication of any updates to your account.

Legitimate interest [contract​

​Completing an order form on the website

Dealing with an order and providing you with information about your products, delivery and service.

Legitimate interest [contract]

INFORMATION WE COLLECT AND WHY

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

How we use your name and contact details

Why?

Deliver your purchase to you

To carry out our contract with you

Send you service messages - for example, order updates

To carry out our contract with you – so you know when your order will arrive

Fraud prevention

This is necessary and protects both of us

Understanding what our customers like

So we can give you what you want and improve our products and services

Your payment information

Why?

Take payment

To carry out our contract with you. All information is anonymised and not kept 

Fraud prevention and detection

This is necessary and protects both of us

Your contact history

Any contact we’ve had - either written, by email, over the phone, webchat or on social media

How we use this information

Why?

Provide customer service support

To carry out our contract with you and so we can give you the best service we can

Purchase history, wishlist & saved items

What you’ve bought, and what you’ve stored in your basket for another time

How we use this information

Why?

Sell you things

Legitimate commercial interest

Provide customer service support 

To carry out our contract with you

Understanding what our customers like

So we can give you what you want and improve our products and services

For product or experience feedback or research

Information about your device and how you use our website

Information about how your browse our website and that you give us when you browse our site, including your IP address and device type.

How we use this information

Why?

Improve our website and set default options for you – for example country and currency

To improve your shopping experience

Protect our website

To prevent fraud which is necessary and protects both of us

Information from accounts you link to us

If you link your Facebook, Google+ or Twitter accounts

How we use this information

Why?

So you can log in without creating an account

To improve your shopping experience

Your responses to competitions, promotions, surveys and reminders

How we use this information

Why?

Run the survey, competition or promotion

To carry out our contract with you – so we can enter you and pick a winner

Understanding what our customers like

If we’ve asked what you want to hear about we will use this to give you want you want

To remind you of an event in your calendar

If you’ve given us details of an event you want to be reminded about, we’ll do this until you tell us otherwise. You can switch off reminders at any time

This information is anonymised and aggregated so we do not identify you but it’s used for improving our website, data analysis, research and improving our products and services.

SHARING PERSONAL DATA

We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:

  • Companies that help get your orders to you – for example, delivery companies, warehouses and payment service providers

  • Professional service providers – for example, data agencies, website hosts and marketing agencies to help with things we are not able to do ourselves

  • Fraud prevention agencies

  • Companies approved by you – for example social media sites if you choose to link your account and marketplace sellers where you place an order

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KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.

Some examples of customer data retention periods:

Orders - when you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations.

Inactive accounts - if you’ve not used your account for more than two years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’, we’ll close the account and delete or anonymise the personal data associated with it.

YOUR RIGHTS

Your rights relating to your personal information:

  • The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge

  • The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.

  • The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting us at hello@adventuresinwellbeing.co.uk

  • The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting the Information Commissioner’s Office

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COOKIES

We use cookies on our website​

HOW TO CONTACT US

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact Adventures in Wellbeing Apparel via email us at hello@adventuresinwellbeing.co.uk